• Hi everyone,

    As you all know, Coffee (Dean) passed away a couple of years ago. I am Dean's ex-wife's husband and happen to have spent my career in tech. Over the years, I occasionally helped Dean with various tech issues.

    When he passed, I worked with his kids to gather the necessary credentials to keep this site running. Since then (and for however long they worked with Coffee), Woodschick and Dirtdame have been maintaining the site and covering the costs. Without their hard work and financial support, CafeHusky would have been lost.

    Over the past couple of weeks, I’ve been working to migrate the site to a free cloud compute instance so that Woodschick and Dirtdame no longer have to fund it. At the same time, I’ve updated the site to a current version of XenForo (the discussion software it runs on). The previous version was outdated and no longer supported.

    Unfortunately, the new software version doesn’t support importing the old site’s styles, so for now, you’ll see the XenForo default style. This may change over time.

    Coffee didn’t document the work he did on the site, so I’ve been digging through the old setup to understand how everything was running. There may still be things I’ve missed. One known issue is that email functionality is not yet working on the new site, but I hope to resolve this over time.

    Thanks for your patience and support!

Wagner Motorsports in Worcester, MA????

SwitchThrottle

SwitchThrottle

Husqvarna
A Class
I need to know if anyone here has dealt with Wagner Motorsports out of Worcester, MA, and what your feeling was about them and their service department. I have to take my bike to a dealer to get warranty work, and Wagner is the next closest place to the dealer I bought from (who I will not return to for service).
 
Thanks coffee. I searched around, and all the comments were talking about the dealer almost 3 years ago. I also posted over on ADV, and the replies seem okay. Worcester, MA is 40 miles closer than Rockwell in Highland Falls, NY
 
There were a few comments in the last year. The comments were ok enough I'd go to them and check them out :thumbsup: It is *really* hard to gauge how a dealer really is through comments on a forum, but eventually a pattern emerges.

If you have excellent luck with them you might want to put a review in the dealers section.

:cheers:
 
I figure word of mouth is as good as anything, and with the Husky brand starting to build in popularity, there is a larger audiance to sample. :applause:

Wish me luck.
 
I got my bike through wagner motorsports,they have been excellent to deal with,mark reynolds is the sales manager there,great guy and a great road racer as well and he has gone above and beyond the call for me,they have a state of the art service area,just walking through the door you know your not in kansas anymore,talk about high end machines!! wow drooled on quite a few of them,mark recently helped out a fellow husky rider from VT whos dealer had dropped the ball on a new wr125,he brought the bike home and on the trailer the rear shock had blown? the dealer couldnt get through to anyone they said,but I got wagner involved and rob keith was instrumental in getting a new shock overnighted to them for the fix,even though mark didnt sell the bike he also went through it after the shock fix to ensure the other dealer didnt forget anything else for FREE,he said it didnt matter if husky paid him for the work or not he wanted this guy happy! he ended up getting more work out ofthe guy who wanted handguards and a ton of extras after the fact,but they will do you good,call and ask for mark reynolds,tell him kevin w. sent you!
 
Wagner's is backlogged and they can't look at my bike till next Thursday, but Jay (service manager) was pretty easy going and has good customer service skills. The dealership isn't much to look at from the outside, but had about $200k worth of bikes on display. I only saw a couple racks of apparel, and almost no after market parts. Showroom was small, but clean, and from what I could tell, the shop looked pretty decent. So far I have a good feeling about this. :)
 
fury1;32479 said:
I got my bike through wagner motorsports,they have been excellent to deal with,mark reynolds is the sales manager there,great guy and a great road racer as well and he has gone above and beyond the call for me,they have a state of the art service area,just walking through the door you know your not in kansas anymore,talk about high end machines!! wow drooled on quite a few of them,mark recently helped out a fellow husky rider from VT whos dealer had dropped the ball on a new wr125,he brought the bike home and on the trailer the rear shock had blown? the dealer couldnt get through to anyone they said,but I got wagner involved and rob keith was instrumental in getting a new shock overnighted to them for the fix,even though mark didnt sell the bike he also went through it after the shock fix to ensure the other dealer didnt forget anything else for FREE,he said it didnt matter if husky paid him for the work or not he wanted this guy happy! he ended up getting more work out ofthe guy who wanted handguards and a ton of extras after the fact,but they will do you good,call and ask for mark reynolds,tell him kevin w. sent you!
Click to expand...

SwitchThrottle;32482 said:
Wagner's is backlogged and they can't look at my bike till next Thursday, but Jay (service manager) was pretty easy going and has good customer service skills. The dealership isn't much to look at from the outside, but had about $200k worth of bikes on display. I only saw a couple racks of apparel, and almost no after market parts. Showroom was small, but clean, and from what I could tell, the shop looked pretty decent. So far I have a good feeling about this. :)
Click to expand...

The good dealers seem to be busy. :thumbsup:

Dealer review section:
http://www.cafehusky.com/forums/forumdisplay.php?f=44
 
I replied to your question on the advrider forum already, but I would add that Jay, whom I haven't met yet, seems excellent at following up. He's very prompt and responsive. They are replacing my speedo under warranty and I'll just say that he is making it real easy for me to be happy. Like I said before I've not used them for service, but their shop seems very organized and well-equipped. I agree being busy says a lot.
 
If you see my bike before I do, say Hi for me. :cry:

IMG_3215.jpg
 
Did you eventually take your bike to Wagner's ?

I killed my TE this weekend and I am trying to figure the best place to take it to get looked at.

If you did take it to Wagner's, how was the experience and if not, who did you take it to in the end ?

Cheers
:cheers:
 
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