• Hi everyone,

    As you all know, Coffee (Dean) passed away a couple of years ago. I am Dean's ex-wife's husband and happen to have spent my career in tech. Over the years, I occasionally helped Dean with various tech issues.

    When he passed, I worked with his kids to gather the necessary credentials to keep this site running. Since then (and for however long they worked with Coffee), Woodschick and Dirtdame have been maintaining the site and covering the costs. Without their hard work and financial support, CafeHusky would have been lost.

    Over the past couple of weeks, I’ve been working to migrate the site to a free cloud compute instance so that Woodschick and Dirtdame no longer have to fund it. At the same time, I’ve updated the site to a current version of XenForo (the discussion software it runs on). The previous version was outdated and no longer supported.

    Unfortunately, the new software version doesn’t support importing the old site’s styles, so for now, you’ll see the XenForo default style. This may change over time.

    Coffee didn’t document the work he did on the site, so I’ve been digging through the old setup to understand how everything was running. There may still be things I’ve missed. One known issue is that email functionality is not yet working on the new site, but I hope to resolve this over time.

    Thanks for your patience and support!

TE630 just gotta vent

I'm going over to pick it up today, just got back in town from a business trip. I guess how the GM handles my question about the 5 weeks will make my mind up on going elsewhere from know on. I usually work on my bikes, but this was a warranty cover so I thought I would just let them do it.
I know some people ask for things in times like these but I choose to let the dealer decide what is right, and I exercise my rights as a consumer if I'm not happy, no use bitching at anyone I try to believe that if they could have done a better job they would have. And let someone else try the next time if I'm not satisfied at the end of the day.
 
Coffee said:
The entire concept of needing to ask HVNA if something will be covered under warranty before doing anything is inherently flawed - at least that is my opinion.
Click to expand...

I share your opinion and my experience with other Italian manufacturers (Ducati, Aprilia, Landini, and Fiat) is that the Mothership must approve before any warranty work is done.

Also, my experience has been similar to the OP's in terms of the lack of proactive Italian dealer-to-customer communication (BMP is the only Italian dealer exception to this common behavior).
 
Well my questions have been answered. Looks like MotoXotica get my business from now on.
I get there and there's no mention of how long they had the bike, or I'm sure sorry or nothing, in fact they couldn't get me out of there fast enough, didn't even make me sign anything, just here's your keys, here's your bike, see ya.
 
NVR2L8 said:
... Looks like MotoXotica get my business from now on.
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Great choice, well worth the drive in my opinion. They were one of the reasons I bought a Husqvarna in 2006... obviously if I had not bought a Husqvarna, Cafe Husky would never exist.
 
Troup said:
Not sure if this is all the Dealers fault.
You could have the same problem as I am having.
At the start of August I found that my cylinder head was cracked.
Husky confirmed that it was a warranty repair from the photographs I sent them and I took it to the Dealer.
Italy goes on holiday for August and the entire Husky operation seems to completely shut down.
The Dealer is still waiting for the part to arrive. I have missed an entire month of summer riding.
Not impressed.

Just had a look in my calendar. The bike has been with the dealer since the 20th of July!
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This must be the same issue I am facing, I was wondering why mine is still at the dealer two months later....

http://www.cafehusky.com/threads/what-was-the-last-thing-you-destroyed-on-your-610-630.26338/
 
You poor blokes over in the usa.I've only had my bike 2 months and have had 2 warranty claims[leaking clutch master & airbox].The dealer i brought it from is no longer a husky dealer so i went to the next closest one.They were fantastic,mechanic sighted the problem & emailed the distributor and half an hour later approved.3 days later parts are there.Whilst waiting for those parts noticed a spun airbox bolt, that was approved over the phone.The only thing that's a bit of a issue was they let the junior work on it without supervision.Riding home it felt a bit gutless and oil was dripping from the airbox, went to clean it up and another spun bolt,then the real problem the airbox wasn't connected to the intake.Also a 1000km after the first service the breather wasn't connected to the airbox,don't know how long it was off.Spoke to the store manager and he asured me he takes this stuff seriously.
I guess getting warranty approved and parts isn't a issue but getting the work done right is.Normally i would do my own work but thought this is my first new bike i 'll stick to the dealer servicing.
 
Kevin2735 said:
This must be the same issue I am facing, I was wondering why mine is still at the dealer two months later....

http://www.cafehusky.com/threads/what-was-the-last-thing-you-destroyed-on-your-610-630.26338/
Click to expand...
Yeah sounds like the same deal.
Hellish.
My bike is still waiting.
Parts I have been told will be with the mechanic tomorrow.
Hopefully I will get the bike back 9 weeks after dropping it off.
I never would have thought that it would take over 2 months to find the parts to fix a 2 year old bike. ( italy to Scotland 3 days max freighted economy)
Love my Husky but Husqvarna need to sort out their customer relations.
This experience will influence my future bike purchases.
 
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