• 4 Stroke Husqvarna Motorcycles Made In Italy - About 1989 to 2014
     TE = 4st Enduro & TC = 4st Cross

  • Hi everyone,

    As you all know, Coffee (Dean) passed away a couple of years ago. I am Dean's ex-wife's husband and happen to have spent my career in tech. Over the years, I occasionally helped Dean with various tech issues.

    When he passed, I worked with his kids to gather the necessary credentials to keep this site running. Since then (and for however long they worked with Coffee), Woodschick and Dirtdame have been maintaining the site and covering the costs. Without their hard work and financial support, CafeHusky would have been lost.

    Over the past couple of weeks, I’ve been working to migrate the site to a free cloud compute instance so that Woodschick and Dirtdame no longer have to fund it. At the same time, I’ve updated the site to a current version of XenForo (the discussion software it runs on). The previous version was outdated and no longer supported.

    Unfortunately, the new software version doesn’t support importing the old site’s styles, so for now, you’ll see the XenForo default style. This may change over time.

    Coffee didn’t document the work he did on the site, so I’ve been digging through the old setup to understand how everything was running. There may still be things I’ve missed. One known issue is that email functionality is not yet working on the new site, but I hope to resolve this over time.

    Thanks for your patience and support!

PIrie Performance P3

Caferacerman

Caferacerman

Husqvarna
AA Class
After reading the great reviews on Cafe Husky, I ordered a number of shields from P3....in March.

I received the confirmation email and after reading about their latent delivery, I started emailing and leaving messages in early May. Still no reply and as of today, their voice mail is full and no longer accepting messages.

Are they still in business or did I lose my $300?

Thanks -
 
They just take forever. I ordered my guard for my te511 in early April and just got it a few weeks ago. Eric Pirie almost always responded to my emails though.
 
Caferacerman said:
After reading the great reviews on Cafe Husky, I ordered a number of shields from P3....in March.

I received the confirmation email and after reading about their latent delivery, I started emailing and leaving messages in early May. Still no reply and as of today, their voice mail is full and no longer accepting messages.

Are they still in business or did I lose my $300?

Thanks -
Click to expand...

It's against their credit card merchant agreement to charge your card until they have shipped. If you paid cash, you may be out of luck.

"WITH OUR NEW STORE YOUR CREDIT CARD WILL NOT BE CHARGED UNTIL THE TIME OF SHIPPING. WHICH WAS AN ISSUSE WITH OUR PREVIOUS SYSTEM THROUGH PAY PAL." so they probably already got abused by PayPal for charging before shipping.
 
Dude....call your CC and dispute the charges. They have nothing but horrible feedback for ignoring customers and taking forever to deliver. Moose has a Carbon Fiber pipe guard for $99. I ended up returning mine as it was drilled incorrectly, but it seemed like a quality piece.

I email P3 3 weeks ago per their website asking about inventory and shipping time frames. No reply as of today. If they won't take a minute to respond to a potential customer how bad will they treat you once they have your money?
 
^Indeed!

They make good products, but really need to step up their game in the customer service department. I'd say that since every email I ever wrote was responded to directly by Eric Pirie, they are probably understaffed.
 
Wish I could call the CC merchant and dispute the charges - unfortunately, I ordered when they only took PayPal and they took the money from my bank account. What a drag - $300 down the drain.
 
You can dispute the charge with paypal, they almost always side with the buyer. Also I know he hasn't been responding to your emails, but I suggest sending one more asking that he kindly refund your money or that you will start a paypal dispute, less drama that way.

-Erik
 
For the life of me I dont see why people keep falling for his BS.

He is a crook, plain and simple. I dont care how nice his bling is, he is a crook.
We as a collective community need to stop supporting people like this.
 
the problem is that you are past the PayPal dispute period, which is 45 days. So you are stuck being nice until he ships your stuff.
 
husky72082 said:
the problem is that you are past the PayPal dispute period, which is 45 days. So you are stuck being nice until he ships your stuff.
Click to expand...
Nothing is written in stone with PP. I disputed a payment I sent as gift, which they say cannot be disputed and they ended up giving me full credit back. Contact them and complain...point out his poor track record...don't give up if they shut you down. Keep asking to talk to managers and eventually you'll get someone who will help you.
 
After filing a complaint on paypal he refunded my money. Sucks... because i guess they are quality products.
 
Johnny105 said:
After filing a complaint on paypal he refunded my money. Sucks... because i guess they are quality products.
Click to expand...
you can always reorder, just use a CC this time which won't be charged until he ships. At least you will have the use of your $300 until he actually makes the part.
 
I am in the same boat. I just sent him an email asking for a full refund. I orderd on 3/23/12, asked for a update on 5/15/12, was told the guard would ship by the end of the week. It didn't. on 6/11/12 I emailed again reminding him that my card had been charged already and I haven't received my guard and never heard back. I think I have done my part in reaching out. No matter how good the quality of the guard I would advise not ordering.
 
Well, first of all. I'm not a crook. I have myself and one employee who is learning as we go. I have a long list of back logs that I am working away at shipping. What Pay Pal has done is limit my account due to back logs but in doing that I can not refund money directly and need to have the customer send me a money request to a different email address. Pay Pal seemed to be a good thing when I first starting using them for ecommerce, but as things got busier it wasn't that good a thing and now they're just plain frustrating me. They charge the customers card instantly upon placing an order, not me. If I had the system in place that I use now there would still be back logs but at least you wouldn't have your money taken from you long before the product ships. With the new, more conventional ecommerce system, if you'd like to cancel it is just a matter of crossing you off the order sheet. No refunds to worry about. There is are no credit cards charged until the product ships. I know you are all frustrated with this as you have paid for the product months ago. I'd be pissed off too. I'm doing the best I can being as small as we are. And I can't afford to hire an army of customer service people at this point in time. As customer service would be nice to have, but also finding people that can do the actual making of product would be a big help. I am working away at getting these back logs cleaned up and because I do the majority of the manufacturering my customer service is lacking as I am the customer service department as well. Just wanted to try and clear some things up for everybody.

Thanks,

Eric from P3
 
epie said:
Well, first of all. I'm not a crook. I have myself and one employee who is learning as we go. I have a long list of back logs that I am working away at shipping. What Pay Pal has done is limit my account due to back logs but in doing that I can not refund money directly and need to have the customer send me a money request to a different email address. Pay Pal seemed to be a good thing when I first starting using them for ecommerce, but as things got busier it wasn't that good a thing and now they're just plain frustrating me. They charge the customers card instantly upon placing an order, not me. If I had the system in place that I use now there would still be back logs but at least you wouldn't have your money taken from you long before the product ships. With the new, more conventional ecommerce system, if you'd like to cancel it is just a matter of crossing you off the order sheet. No refunds to worry about. There is are no credit cards charged until the product ships. I know you are all frustrated with this as you have paid for the product months ago. I'd be pissed off too. I'm doing the best I can being as small as we are. And I can't afford to hire an army of customer service people at this point in time. As customer service would be nice to have, but also finding people that can do the actual making of product would be a big help. I am working away at getting these back logs cleaned up and because I do the majority of the manufacturering my customer service is lacking as I am the customer service department as well. Just wanted to try and clear some things up for everybody.

Thanks,

Eric from P3
Click to expand...

What I did was ordered it through Bills Husky , it did take quite awhile but they did not charge my card until it was shipped and Bills is great to deal with.Oh and they are a site sponsor to boot.
As far as the product goes, it's second to none.
 
The right thing to do is take responsibility and shut down new orders until caught up, not returning emails is not acceptable.
 
Eric, just let people know right up front it is going to be 4-6 weeks and CC only. That should clear up most stuff. I don't have any of your stuff but have seen it and Bills and it is fantastic quality. That you have in spades you just need to sort the communication thing. The other method would be only offer what you have built maybe via ebay or via your web site. Just some thoughts. Most of us know you are good people as great people like Joe and Norm say good things about you just need to get the communication thing going better. thanks.
 
I hate to pile on but.... I thought I would be able to get my WR frame guards without drama because I got an email back saying they were in stock. That was at least 2 months ago...
 
epie said:
Well, first of all. I'm not a crook.

Eric from P3
Click to expand...

From the candid sincerity of your response, I'd agree with this statement. Twenty years ago I had a very small business that suddenly took off, seemingly beyond my control. A good friend witnessed my struggles and recommended a book to read. It helped me lots. Might be worth $15 to you: http://www.amazon.com/E-Myth-Revisi...2230079&sr=1-1&keywords=the+e-+myth+revisited

Otherwise, P3 consumers might consider practicing the virtue of patience.
 
Great product or not customer service will make or break every business. It's really all you have to offer. Like others have said, shut down the ordering until you have cleared the backlog, make it clear that you're way behind and that you'll offer only what you have in stock or what you can build and ship within XX days of ordering and then make that your hard and fast rule and live by it without wavering. People will accept this and respect it.

You may be the best guy in the world selling the greatest product ever created, but you're alienating lots of people in what is a *very* small community.

Good luck to you. I was in a similar situation 6 years ago with a consulting business that started to take over my life. I made the hard choice and shut it down to 10% of what it had grown to in order to be able to live my life and enjoy my family. Looking back, I made the best choice and am glad I did.
 
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