SM113
Husqvarna
B Class
It feels strange because I normaly wouldn't be posting about my experience with this dealer I try to keep things positive but this experience was so bad, I wanted to warn others...
Gresham KTM and Husqvarna was the dealership, can't and wont recommend this dealership to anyone, unless you like being taken For a fool, and treated like an idiot. First off They try to charge $800+ for delivery and set-up, a hidden fee yet when I told them that other dealers do not charge this they argued and said I was wrong, and once I proved it to them they said what these other dealerships R doing is illigal and could get I trouble with KTM? I witnessed other customers being talked to like they where idiots. Dealership doesn't return phone calls, I understand being busy or understaffed but tell your customer that and that you would try toget back to them as soon as possible and that their business is important, dont tell them You will call them back in 15 min. And make it 3 hours later...
Another thing is I wanted to get the bike as soon as possible, and they said they would call when they got the papers, usually 3-4 days before the bike shows up, they called 2 days after it was there? And even with my money down on the bike they wouldn't un box and set up bike until they had $$ in hand? Yet I was willing to pick up bike in crate. It felt like pulling teeth just to be able to pick up my bike! And they tried to make me feel like they where bending over backward and trying to making me feel guilty!? Then last is what I mentioned above they didn't/wouldn't re map even after being asked 5 times through out purchasing prossess, it was a case of dealer thinks they know best of customer is wrong...
Over all horrible customer service... This is my 19th bike and I have never been treated this poorly, even bought a bike from Hillboro in 13, yet sale process was way better then Gresham...
That's all I got to say about that lol... 8-)
Gresham KTM and Husqvarna was the dealership, can't and wont recommend this dealership to anyone, unless you like being taken For a fool, and treated like an idiot. First off They try to charge $800+ for delivery and set-up, a hidden fee yet when I told them that other dealers do not charge this they argued and said I was wrong, and once I proved it to them they said what these other dealerships R doing is illigal and could get I trouble with KTM? I witnessed other customers being talked to like they where idiots. Dealership doesn't return phone calls, I understand being busy or understaffed but tell your customer that and that you would try toget back to them as soon as possible and that their business is important, dont tell them You will call them back in 15 min. And make it 3 hours later...
Another thing is I wanted to get the bike as soon as possible, and they said they would call when they got the papers, usually 3-4 days before the bike shows up, they called 2 days after it was there? And even with my money down on the bike they wouldn't un box and set up bike until they had $$ in hand? Yet I was willing to pick up bike in crate. It felt like pulling teeth just to be able to pick up my bike! And they tried to make me feel like they where bending over backward and trying to making me feel guilty!? Then last is what I mentioned above they didn't/wouldn't re map even after being asked 5 times through out purchasing prossess, it was a case of dealer thinks they know best of customer is wrong...
Over all horrible customer service... This is my 19th bike and I have never been treated this poorly, even bought a bike from Hillboro in 13, yet sale process was way better then Gresham...
That's all I got to say about that lol... 8-)
