• Hi everyone,

    As you all know, Coffee (Dean) passed away a couple of years ago. I am Dean's ex-wife's husband and happen to have spent my career in tech. Over the years, I occasionally helped Dean with various tech issues.

    When he passed, I worked with his kids to gather the necessary credentials to keep this site running. Since then (and for however long they worked with Coffee), Woodschick and Dirtdame have been maintaining the site and covering the costs. Without their hard work and financial support, CafeHusky would have been lost.

    Over the past couple of weeks, I’ve been working to migrate the site to a free cloud compute instance so that Woodschick and Dirtdame no longer have to fund it. At the same time, I’ve updated the site to a current version of XenForo (the discussion software it runs on). The previous version was outdated and no longer supported.

    Unfortunately, the new software version doesn’t support importing the old site’s styles, so for now, you’ll see the XenForo default style. This may change over time.

    Coffee didn’t document the work he did on the site, so I’ve been digging through the old setup to understand how everything was running. There may still be things I’ve missed. One known issue is that email functionality is not yet working on the new site, but I hope to resolve this over time.

    Thanks for your patience and support!

Frustrating Moto Customer Service

bigmo

bigmo

Husqvarna
AA Class
I have had a string of frustrating events as of late with moto-centric businesses. A few are mom and pop - and a few are huge multi-million dollar orgs. What gives with the lack of a customer focus?

I ran into a (now) well-documented issue with Hyde - they wanted ZERO to do with it and chose to just ignore it (and me) completely.

I emailed FMF twice simply asking a question of the proper part number to buy (a quiet insert) - for goodness sakes, it is a simple sales question. I get crickets after a full week. I contacted them via phone and after getting hung up on twice, and passed to 3 people I FINALLY got the answer I needed after 30 mins on hold!

I had a major failure of a protection item made by EVS. Since the product was only 5 months old and saw use once, I considered it to be an easy solution. Rocky Mountain offered to swap it out for free - but I felt that the "right" thing to do was go to the manufacture. After getting passed around for a week, I finally got it shipped off for "repair" - one side was triple stitched and one was single stitched. The single came completely undone. After two weeks of crickets, I called them back up and found out "...that the product failed due to abuse and is not covered under their warranty." I guess my spidy-mind reading ability was supposed to tell me that. They offered to ship it back to me at my expense...no thanks.

I don't own my own business, but grew up in a family business. We NEVER treated people like this. Disagreements are one thing, but have some dignity and reply to inquiries, answer sales questions...this is NOT rocket science.

Rant off - just too many too fast.

I have to say that dealing with a few folks around here (Cafe) is a breath of fresh air. My last transactions with ZipTy, and later Halls reminds me there are owners that still care about customers. There seems to be no middle ground - just business that earn an A and the rest that earn and F.
 
The motorcycle business has more assholes than any other business I have ever seen. I hate going to any of the bike shops in my town, the people are so stuck up and haughty, it's just unpleasant to be around such snooty jerks.

I am so thankful I found Bill's Motorcycle Plus for my parts needs, Bryon and Bill have done so much to make my experience with my TE450 a positive one, over 3 years now.

I have a Husky dealer within 8 miles of my house, when I took the bike to them 3 years ago with a bad fuel pump (under warranty), you know what the manager said to me?

"Why don't you take the bike back to the dealer in Lubbock that you bought it from?"
 
We try to do our best to help everyone, not just our customers. But we're human and are no where near perfect. Thanks for the compliment! :)
 
I live in the Boise area and every bike shop here is the same, if your not buying a new bike "KTM" or you are a motocrosser they treat you like shit. If your like I am a desert racer and a Husqvarna rider you get treated like you have the plague. So I buy online when I need things like tires, chains, bars and if I need Husqvarna parts I buy them from Hall's. I get what I need 99% of the time and I get it fast unlike my local bike shops.

My wife wanted to get some things for my YZ250 for VD, so she went to the yamaha shop with a list and she spent about $300 and a week later when the parts showed up not one was right. I showed her where I shop online and it would have only cost $175 and it would have been here in 3 days. It was a nice thought for her to buy motorcycle parts. She just wanted me to be able to race......what a good wife I have. :D
 
If I go to order parts at my local dealer, they look it up and click backorder, never to be seen or heard from again. Every time you call you get "it's been ordered" and that's it. I second the notion to use a source here for everything, good luck on the light.
 
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