• Hi everyone,

    As you all know, Coffee (Dean) passed away a couple of years ago. I am Dean's ex-wife's husband and happen to have spent my career in tech. Over the years, I occasionally helped Dean with various tech issues.

    When he passed, I worked with his kids to gather the necessary credentials to keep this site running. Since then (and for however long they worked with Coffee), Woodschick and Dirtdame have been maintaining the site and covering the costs. Without their hard work and financial support, CafeHusky would have been lost.

    Over the past couple of weeks, I’ve been working to migrate the site to a free cloud compute instance so that Woodschick and Dirtdame no longer have to fund it. At the same time, I’ve updated the site to a current version of XenForo (the discussion software it runs on). The previous version was outdated and no longer supported.

    Unfortunately, the new software version doesn’t support importing the old site’s styles, so for now, you’ll see the XenForo default style. This may change over time.

    Coffee didn’t document the work he did on the site, so I’ve been digging through the old setup to understand how everything was running. There may still be things I’ve missed. One known issue is that email functionality is not yet working on the new site, but I hope to resolve this over time.

    Thanks for your patience and support!

TE630 just gotta vent

N

NVR2L8

Husqvarna
AA Class
OK so back on August 8, I walk out to my bike (I'm at work) and there's a puddle of radiator fluid under the bike, a little closer inspection and yep the radiator is cracked (bottom pan jest below the lowest fins think the welds broke) so I think hey I'm in luck Good Times Motor Sports is just a few blocks away. Now I've ordered a couple things from them before and they've been great. I read reviews on them and there service dept. and all sounds pretty good. So I take it in, the girl (service writer person) nicely tells me it's going to be a week or week and a half before they can get to it because they're swamped. I say OK (not really happy but that's not to bad figure another 3-4 days to get it fixed and we're at two weeks or so.

Well not so fast, After 2 weeks I call and get "we haven't got to it yet should only be a couple more days" after 3 weeks I get "we contacted Husqvarana on the 25th to have them authorize the repair work but they haven't responded, as soon as they do we'll order the radiator and get the work done.

WTHeck, 3 plus weeks and you haven't even ordered the part yet****************************************

now I get it the part is like $250.00 and they don't want to be stuck with the bill if Husky won't warranty the repairs but wait, the service writer person already confirmed my warranty is good until Sept 12th, but OK waiting for auhtorization but 3 plus weeks to look at the bike before even contacting Husky, holy crude oil****************************************!

Now we're in week 4 the service writer person says she has ordered the part even though Husky has still not repsonded to the warranty question and once it comes in they will fix the bike and hopefully have an answer from Husky by then. IDk I'm trying to stay cool but a freaking month to fix a leaking radiator doesn't theat seem like a long ass time? Am I off here, I will say Good Times motorsports has been very nice and seem understanding about my frustration. The next closest husky dealer is in Fairfield about 45 -60 minutes away (yep that's one way). I don't really have a choice here but dang.

I guess I'll see what happens when this concludes see how Good Times handles the whole thing, right now I'm wondering if Motoexotica wouldn't have been a better option even with the 2 hour drive.

What do you all think?
 
I think you've been more than patient. For starters, how long does it take to look at the bike, see it needs a rad, and get the ball rolling w/ Husky. To me I don't care how busy you are, in the interest of cust service you should be able to get the process going. Secondly, I can't see where it should ever take more than a week to get an approval back from a manufacturer. Imagine if you had a one year old BMW with a defective rad, no way anyone waits a month on their car. I'd track down the regional Husky service rep and ask why your near new bike is waiting a month to get approval to fix. I've got to think BMW/Husky cares about the ownership experience w/ their brand. What if you had an upcoming "bucket list" trip you'd been planning for a year?

Good luck!

.
 
DynoBob that is exactly what I was thinking, thus the rant. But it took them 3 weeks just to look at it now it's goping on two for the approval.:confused:

LankyDoug, wish that were the case because that's a great idea, unfortunately they sell other bikes. One of the "nice things" they told me was they were'nt real used to seeing Husky's come in because they don't seem to break as often as the other bikes.

Still a whole month and nothing, I'm starting to think I might like a different bike, but I really like the Husky, customer service has got to be better then this though.

I've tried to track down the Regional Rep by myself with no luck, maybe I'll try asking Goodtimes.
 
Good Times has a reputation for crappy service and not promoting the Husky brand. Dan at Motoxotica is known for great customer service especially if you bought your bike there in the first place. If you didn't I'm sure he will treat you right and be happy for the chance to get a new loyal customer. Or you could stay with Good Times and continue to beat your head against the wall.....

Are you sure your bike is still under warranty? I thought we only had a year...

FYI - If you ever need a radiator fixed out of warranty just pull it off and send it to Myler's. They'll fix it for about $40 and ship it back in a day or two. I'm not affiliated with them just sayin...

http://www.motorcycleradiators.com
 
Not sure if this is all the Dealers fault.
You could have the same problem as I am having.
At the start of August I found that my cylinder head was cracked.
Husky confirmed that it was a warranty repair from the photographs I sent them and I took it to the Dealer.
Italy goes on holiday for August and the entire Husky operation seems to completely shut down.
The Dealer is still waiting for the part to arrive. I have missed an entire month of summer riding.
Not impressed.

Just had a look in my calendar. The bike has been with the dealer since the 20th of July!
 
Well it's been another week and now it's officially over a month in the shop. I did talk to the service person last week, who said she orderd the radiator but still has not recieved approval for the warranty work, they were awaiting the part last Monday. But here it is Monday again and I haven't heard a word from them. Maybe Italy is on vacation (I've actually heard this before) but still over a month and if I want to know whats going on with my bike I have to call them, they don't call me even just to say "hey we know this sucks but here's where we are".
I'm out of town this week but when I get back I think I'm going to have a talk with their GM maybe nothing will change but I have to do something.
In reply to above posts.
I bought the bike Sept 12th 2011 so it's still under warrabty well for another two days anyway.
And... Motoexoctica is looking really good for all future Husky needs or motorcycle needs for that matter.
This has made me consdier selling but I really love this bike.
 
NVR2L8 said:
...What do you all think?
Click to expand...
Something is definitely wrong... but I need to be quite clear on the dates, in case someone that can address the situation sees this thread.


Is this sort of how it went? It seems some of the timeline is a bit blurred... after staring at a calender and this thread for a while, could you have actually taken the bike into good times sometime after August 8th?

  • Bought bike at Good Times Sept 12th 2011
  • Bike had a leaky radiator on August 8th
  • You took it back to Good Times on what date? August 8th?
  • 3 weeks after you took it in (which would have been August 22nd if you took it to Good times on August 8th), they said they contacted Husqvarna on Saturday August 25th for warranty authorization and they had not received a reply yet?
 
Coffee, I was venting so wasn't focusing on being clear, but I appreciate your concern. (sincerly no saracasm)
You are correct I rode the bike to work on the 8th of August, was heading to lunch and noticed a puddle under my radiator, immediately called good times and asked about warranty and having work done. then I called the wife who brought the truck and we took it to Goodtimes. In fairness the girl at goodtimes said it would be a week to a week and half before they could get to it. I didn't think this was great but not unsufferable.
On the 17th of August I called just to check and was told they had not even looked at it because they were just to busy.
On the 22nd I called again to check the status because it had been almost another week, (two weeks since I dropped it off) again they tell me they had not had a chance to even look at it yet.
On the 28th (right at 3 weeks after dropping it off) I call again (pretty irritated but polite) and they tell me they have looked at the bike, the radiator is cracked, it should be covered by warranty and they requested warranty work approval from Husky on August 25th. (it was a Saturday I know.)
On Sept. 5th (4 weeks after dropping it off) I called and the girl advised that they had ordered the radiator even though they had not recieved permission to perform the warranty work, hopefully the part would be in soon and they could do the work and have the permission either before or after the bike was done.
Today Sept 12th, (5 weeks after dropping it off) I got a call that the BIKE IS DONE AND READY FOR PICK UP:banana::applause: . and I could pick it up when I wanted to.

Please don't get me wrong I've been to Goodtimes a couple of times and the people there were great (Parts dept.) I just think that 5 weeks to get a radiator and get the work done under warranty is crap.

Thanks to everyone for listening to my rant you probably helped me not go ape S*** on the good people at Goodtimes which would have done none of us any good and probably wouldn't have gotten me my bike back any sooner.
 
Thanks for the additional, crystal clear, information. It really helps in a few ways.

The entire concept of needing to ask HVNA if something will be covered under warranty before doing anything is inherently flawed - at least that is my opinion.
 
Coffee said:
Thanks for the additional, crystal clear, information. It really helps in a few ways.

The entire concept of needing to ask HVNA if something will be covered under warranty before doing anything is inherently flawed - at least that is my opinion.
Click to expand...
Agreed. I think the work should be started with the owner's permission and the understanding that it may not be covered under warranty. Then you order parts and get to work while the warranty business is being sorted out.
 
Coffee said:
Thanks for the additional, crystal clear, information. It really helps in a few ways.

The entire concept of needing to ask HVNA if something will be covered under warranty before doing anything is inherently flawed - at least that is my opinion.
Click to expand...

That is probably true but wouldn't you agree that the dealer could do a simple visual inspection to see a crack in a radiator that is obviously leaking in less that two weeks? That also seems flawed, especially for a dealer that handles off road bikes where crunched radiators are not uncommon. At least he has his bike back now.
 
Glad you got it fixed! Nobody would find this kind of experience acceptable for their auto, why are motorcycles different? I still say let the Husky rep know you're not thrilled. On a positive note, I've heard parts took forever to get in the pre-BMW days...


.
 
Coffe I agree, no worries.

Wrryder, I'm not a baby, I'm not:cry: Hahahaha. That ride looks awesome unfortunately I'm not available this weekend, but I'm going to save the link to the club for future use.

JTemple you are correct and they even made me signa minimum 90 dollar charge if it wasn't covered under warranty and I told them if it wasn't covered I'd have to at least get the radiator to get it fixed. But that didn't happen, doesn't really matter now I get the bike back and I'll have to weigh either fixing it myself in the future, taking it to Goodtimes or taking the ride to MotoXotica in the future.
 
To me you knowingly accepted a long turn around time when you dropped off your bike. Dealer told you 1-1/2 weeks before they could look at it and instead that stretched to 2-1/2 weeks. So this one extra week should be your only surprise and only bone to pick with them. I wouldn't let my bike sit waiting at a dealer unless no other reasonable option. Sounds like you have another dealer not too far away so you should've just told Good Times not acceptable on day one and moved on. Also a chance they might have promised it to you sooner if you started to walk.

From the day they actually looked at your bike you had it back in 2-1/2 weeks. They requested warranty approval, ordered parts, received parts and approval, installed parts and bike ready for you in 2-1/2 weeks. That's reasonable in my opinion.

_
 
Wrryder said:
That is probably true but wouldn't you agree that the dealer could do a simple visual inspection to see a crack in a radiator that is obviously leaking in less that two weeks?...
Click to expand...
Yes I agree. On the other hand the dealer was up front about their situation i.e. they were busy.
 
Wow, you guys are patient. I wouldn't have waited a week. If they couldn't address it right away I would have gone elsewhere or fixed it myself.

This long waiting for warrranty work is total BS. These approvals can/should be done within a day, not weeks. And any dealer that says they are too busy to look at a bike for 2 weeks is just full of crap.

5 weeks to fix a radiator under warranty?? OMG. I would be ballistic.
 
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