Husky Support problem

[LandofMotards]

You're the second person to come on here and have a major service issue with them. Thanks for the heads up

 

[ray_ray]

OK, finally ! Husky corp. finally escalating my concerns of my stuck decompression centrifugal that stuck. No decompression action while kick starting. We will see how far. Acknowledgement, that's really all I'm after, not the $$$. It's only $75. Big deal. It's the principle of the thing. Since I didn't notice the problem within 30 days that's why I'm getting stonewalled so much. But how the heck was I supposed to know ? I had my suspicions about it from day one but the "tech." gave the green light to take it home !!

Spoke to the owner of the dealer today at Tri County Simi Valley. I can say that we DID NOT get along. He said "Sorry our service was not to your expectations" That's it? I told him that his service was NON-Existent and was negligent in my opinion! Your tech failed to see (on the so called "tech. inspection") that the compression release was not working. I was talked into the idea that the new bikes have higher compression and that's normal. Stupid me believed it. Non of my other 4 Huskys started so hard. Even my 98 TE 610 kicked over easier. That should have told me something.

The centrifugal decompression on the cam I found to be stuck right from the beginning, thereby creating too much compression while kick starting. Now the kick start shaft is completely broken off from trying to start it to actually "go riding". I was standing right there while the dealer tech. was trying in vain to get the motor to even turn over. He had to get another, heavier tech to get it started. Something wrong with this picture? Anyone see what I'm getting at now? Now they deny everything any negligence. WOW!! I've owned 10 Huskys in my life (9 from GP in San Diego, and this 1 from Tri County) and never had service from a dealer like this one. I will stick with the dealer in my old hometown from now on. 4 hour drive away, but worth it. Tri County in Simi Valley will not get another dime from me. Again, I didn't need $ so much, I just wanted acknowledgment that they screwed up the initial inspection. I do hold the factory ultimately responsible for the flaw, but not so upset about that. It happens. But the dealer,,,,,,,,,, I don't know what else to say.

BTW, even though my old dealer GP did not sell me that bike, they are still bending over backwards to help me out with parts at cost in case my warranty claim doesn't go through. Now THAT's how you treat people. Tri county I feel is just telling me if it's not warranty, get lost

Sounds bad all around for you and ESP bad on the mechanic side...

Yep, your old dealer sounds like a more of a people person, trying to just help another customer ... I try to keep using people for most ~any work I need when they really are a help to me.

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Are you referring to this lovely spring device as the problem?

 

[ridemore]

Sounds bad all around for you and ESP bad on the mechanic side...

Yep, your old dealer sounds like a more of a people person, trying to just help another customer ... I try to keep using people for most ~any work I need when they really are a help to me.

--
Are you referring to this lovely spring device as the problem? View attachment 37546

YOU GOT IT !
If you push up, semi hard with your finger, can you get yours to stick ?

 

[ray_ray]

YOU GOT IT !
If you push up, semi hard with your finger, can you get yours to stick ?

Mine would not stick but it worked really slow ... It was 100% the issue of my bike being hard to start ...

View: http://www.youtube.com/watch?v=QAecH802iPM

That spring was the issue back then ... Some came out straight and later the spring was modified ...

The bend in the spring on the 1st cam is my work and did not fix the issue well... The second cam has a different spring ...

 

[ridemore]

Might would not stick but it worked really slow ... It was 100% the issue of my bike being hard to start ...

View: http://www.youtube.com/watch?v=QAecH802iPM

That spring was the issue back then ... Some came out straight and later the spring was modified ..

Thank you very much for the info. Did you notify Husky corp. ?

 

[Tinken]

Wasn't Tricounty a CH sponsor at one time?

 

[ray_ray]

Thank you very much for the info. Did you notify Husky corp. ?

Nope ... not a new bike for me and it was a known issue at the time to some degree ... All of that reported bmw QA did not trickle all the way over to Italy

 

[LandofMotards]

Wasn't Tricounty a CH sponsor at one time?

They were I'm not sure if they still are. The other guy had bought a "demo"450 from them and had it shipped only to find out it had may more hours then they said. It also had issues that needed addressed. Eventually they made it right but that wasn't the case for awhile.

 

[LandofMotards]

Wish I could find that other post.

http://www.cafehusky.com/threads/do-not-trust-tricounty.35644w

 

[Tinken]

Oh Fire1998's Husky, gotcha.

 

[Tinken]

Doing business over a forum is risky business. You burn a couple of people and you're pretty much done. That hasn't happened to me, knock on wood. lol

 

[ray_ray]

Another note, these bikes would almost lock at TDC from time to time ... You are not the first person to break a kicker off ... That piece was updated also from my 2010 model. My rider broke mine off the first time he tried to start it ... It was pretty funny seeing the look on his face when the kicker broke off and flew about 5 yrds from the bike

 

[ray_ray]

Oh Fire1998's Husky, gotcha.

That #318 bike I ride was his ... I gotta go with him as doing business with him from the other side of the Pacific Ocean was AOK... And it appears he set that Rekluse use up very well on the bike. Not that I'm really a rekluse guy, I ... I... I just ride the bike and it has one installed.

 

[LandofMotards]

Doing business over a forum is risky business. You burn a couple of people and you're pretty much done. That hasn't happened to me, knock on wood. lol

The problem is with a couple issues it's no longer a fluke situation. How many issues are unresolved and people don't come here? Doing business over a forum is a great thing if you're honest and truly care about customers. Most every sponsor here gives advice even if it isn't something they'll make a dollar from. Not to mention we've seen issues come up and they were dealt with. No one can fault a vendor that attempts to make it right.

We're fortunate to witness first hand here how the vendors act in general and how they support everyone. Quite honestly, there isn't a vendor here I would support if I didn't see them here and their interaction. These aren't huge vendors and I just wouldn't know who they are. Not being huge, as proven, doesn't mean they lack passion and I'd spend money with any of you.

The biggest issue I had was I watched that bike forever that fire1998 bought and I felt bad for him but am really glad I never actually bought it.

 

[ridemore]

Think they should stick with their main sales, HOGs. You realize they don't even have a Husqvarna badge on their building ? Have a great big Harley D though seen all the way from the freeway, but Husky, NO.
Any doubts about where their main concerns are? Selling $20K Hardly Davidsons. Husky is just the redheaded step child to them. They don't deserve to carry the oldest motorcycle company in the worlds name.

There may be hope. Dealer may actually be acknowledging my true concern of negligence during the tech. inspection. Sending me my $$ back that I spent on that inspection. Now that's fair Tri County, thank you, finally.
Just waiting on the factory decision now. If they do cover it, I'm going to tell them, thanks but no thanks anyway. I already bought the part and already did the work myself. You can keep it. It was about the principle all along, not the $50 part I needed and 20 minutes of labor time. Big freakin deal.

 

[K5PL5]

My 511 was 10.5K out the door and needed thousands of dollars plus items I had to design to make it work. The new Husky needs nothing, even the stock exhaust is premium. Just ride it. I'm in on that deal.

$10.5K?? Dang Mike, Ty ripped you off haha.

 

[Tinken]

Included insurance, etc. Ty isn't a dealer, mine came from Malcolm Smith. I probably have another 10k in development/mods.

 

[K5PL5]

Hmmmm....Malcolm Smith..
Heard that name somewhere before..

 

[ridemore]

Ordered the new kick start shaft today myself. Tired of waiting.. Only $37. All this grief and denial from the dealer along with poor corporate support over $37. !!! Their cost probably around $15 . Nuts